Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Contact details — your name, email address, and phone number.
• Account information — credentials and profile details you create on our portal.
• Booking and program information — the services you book and related health-questionnaire information you choose to share with us.
• Payment information — processed securely by our payment provider; we do not store full card numbers.
• Communications — messages you send us through forms, email, or phone.
• Technical data — basic usage and device information collected automatically (see Cookies below).

2. How We Collect Contacts (First-Party Only)

All contact information is collected first-party, directly from individuals who have a relationship with us. We collect it only when a person:

• creates an account on our portal;
• books or pays for one of our services;
• submits our contact, enrollment, or sign-up forms; or
• otherwise voluntarily provides their details to us.

We never purchase, rent, sell, trade, or scrape email lists or contact data.

3. How We Use Your Information

• To provide, schedule, and manage the services you request.
• To send transactional messages — booking confirmations, reminders, receipts, password resets, and account notifications.
• To respond to your inquiries and provide customer support.
• With your consent, to send occasional updates, health tips, and program information.
• To process payments and maintain accurate records.
• To improve our website, services, and security.
• To comply with legal obligations.

4. Email Communications & Your Choices

Transactional emails (such as booking confirmations and password resets) are part of the service you request and are necessary to deliver it. Marketing or informational emails are sent only to people who have opted in.

Every marketing email includes a clear unsubscribe link, and you may opt out at any time without affecting essential transactional messages. You can also contact us at info@saving-health.com to update your preferences. We honor unsubscribe and opt-out requests promptly.

5. Legal Basis for Processing

We process personal data on the basis of: your consent (for marketing communications); the performance of a contract (to provide booked services); our legitimate interests (to operate and secure our services); and legal obligations where applicable.

6. How We Share Information

We do not sell your personal information. We share it only with trusted service providers who help us operate, and only to the extent necessary, including:

• Payment processing (e.g., Stripe) to handle transactions securely;
• Email delivery (e.g., Mailgun) to send transactional and opted-in messages;
• professional advisors and authorities where required by law.

These providers are bound to protect your data and use it only for the services they perform for us.

7. Cookies & Tracking

Our website uses cookies and similar technologies to keep you signed in, remember preferences, and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

8. Data Retention

We retain personal data only as long as necessary to provide our services, comply with legal and accounting obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

9. Data Security

We use appropriate technical and organizational measures — including encrypted connections (HTTPS) and access controls — to protect your information. No method of transmission over the internet is completely secure, but we work to safeguard your data.

10. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data, to withdraw consent, and to request a copy of your data. To exercise these rights, contact us at info@saving-health.com.

11. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal data from children. If you believe a child has provided us information, please contact us so we can remove it.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date, and material changes will be communicated where appropriate.